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Support Support Analyst
- Software Support Analyst, Basingstoke, Hampshire, England
A Sofftware Support Analyst with experience of SQL Server is required by our client based in Basingstoke, Hampshire. A salary of up to £30,000 basic is available dependent upon experience.
The Software Support Analyst will be responsible for supporting users and clients via the customer support helpdesk covering 1st and 2nd line support. You will manage support tickets ensuring each query is understood, assessed and resolved within the agreed SLAs.
As will be part of a team that will identify and recommend improvements and changes to the online Helpdesk System as well as maintain ducmentation and provide reports for management.
The Software Support Analyst will work with the Technical Services Team to analyse, resolve and test complex bugs. You will have a strong technical background to your career and you will be afforded opportunities to progress in technical and team leardership roles.
- Strong Helpdesk Support experience
- Strong Software Application Support skills
- Oracle or SQL Server RDBMS skills
Who would suit this role?
This is an excellent role for an experienced Application Support Analyst or Software Support Engineer to develop their career with a software house based near Basingstoke, Hampshire.
Basic salary to £32,000 plus Bonus and Pension
Commute from: Chineham / Camberley / Farnborough / Reading / Andover / Winchester / Fleet
Please send your CV through to Peter Strutt of CV Screen in strict confidence.
CV Screen is the IT Recruitment Agency managing this vacancy.
- Software Support Analyst vacancy in Basingstoke, Hampshire.
- Software Support and HTML or SQL language skills essential